Legal Disclaimer: The policies below form a binding agreement between you (“Guest”) and Element Nail Bar – 99th Ave (“Salon,” “we,” “us”). By scheduling a service, stepping into our salon, or simply remaining on our premises, you confirm that you have read, understood, and accepted every policy listed here. Nothing on this page is intended as legal advice — guests with legal questions should speak with their independent counsel.
Our intention is simple: protect a calm, professional experience for every guest while keeping things fair and clear for our staff and our business.
You can reserve your visit online, by phone at 480-219-2693, or by walking in when space allows. Booked appointments are given priority over walk-ins. Larger groups of three or more, and any service ticket expected to run past $150, require a 50% deposit at the time of booking. This deposit is non-refundable. Providing a card to hold your appointment means you’re authorizing us to apply the charges described throughout this policy.
2.1 Authorization on File — Booking with a card on file gives us permission to charge deposits, apply late-cancellation or no-show fees, and process any gratuity or add-on you approve in person (up to 20% of your total) without needing a second signature.
2.2 Services Are Final Once Delivered — A completed nail service is not a returnable product. Once your service is finished, it cannot be refunded or exchanged.
2.3 Speak Up Within 48 Hours — Any concerns regarding your bill or the services provided must be submitted in writing within 48 hours by email. Waiting longer than that forfeits your right to dispute the charge.
2.4 No Skipping the Resolution Process — Before filing a chargeback with your bank, you agree to give us the chance to resolve the issue directly, and through arbitration if needed (see Section 24). Filing a chargeback outside this process makes you responsible for repaying the original charge, our $40 chargeback fee, and any costs we incur recovering it.
2.5 Signed Receipt = Confirmed Satisfaction — Signing your receipt confirms the service was completed to your satisfaction. Because of this, chargebacks filed after a signed receipt will not be considered valid.
We ask guests to arrive five minutes ahead of their scheduled time, and we build in a 10-minute grace period beyond that. After 10 minutes, we may need to shorten your service, adjust what we can offer, or move your appointment, and a late fee may apply under Section 4.
If your plans change, give us at least 12 hours’ notice, and you won’t owe a cancellation fee. Larger groups of three or more need 48 hours’ notice. Missing your appointment entirely without any notice results in a charge for the full value of the service booked. Outstanding fees must be cleared before we can schedule you again.
Before your service begins, let us know about anything that could affect your visit — allergies, skin conditions, fungal infections, diabetes, pregnancy, or sensitivities to nail products. We may decline or stop a service if we believe continuing could put you, our team, or other guests at risk. Visiting any public space, including ours, carries some exposure to illness, and by visiting, you’re accepting that risk.
Color, shine, and how long a set lasts can vary from person to person, so following the aftercare advice we give you matters. Our 7-Day Refinement Guarantee (Section 7) only applies if you’ve followed that aftercare and haven’t removed the service yourself or put it through heavy wear.
Notice a gel, dip, or Gel-X service lifting or chipping within a week of your visit? Send us a photo within those 7 days, and we’ll get you back in the chair to repair it at no charge, matching your original color or design. This repair is the full extent of what we’re able to offer for service concerns.
Every service, product, and gift card purchase is final. If something goes wrong, Section 7 above is the path forward.
Sanitation here goes beyond what Arizona requires. We sterilize tools using hospital-grade autoclaves, disinfect with EPA-registered products, use fresh liners for every pedicure, and never reuse files or buffers between guests. Every tool stays sealed until we open it in front of you.
To keep the salon calm and relaxing, kids under 12 are welcome only if they’re receiving a service themselves and can sit quietly through it. We’re not able to accommodate unaccompanied minors.
Please keep an eye on your own bags, jewelry, and personal items during your visit — we’re not able to take responsibility for anything lost, damaged, or taken while you’re here.
a. You’re Accepting Some Risk — Spaces like ours carry inherent risks: a slip, a reaction to a product, a small cut, or simply being around other guests. Visiting means you’re accepting those risks.
b. Limits on What We’re Liable For — If something does go wrong, our responsibility is capped at what you paid for that specific service. We are not responsible for indirect or incidental damages tied to your visit.
c. Protecting the Salon — You agree to cover us — including legal costs — if a claim arises from your time on our premises, a violation of these policies, or anything related to alcohol we may have provided.
If something in our salon is damaged during your visit, whether by accident or otherwise, you’re responsible for covering the repair or replacement.
We reserve the right to turn away or stop a service for any reason, including unsafe behavior, visible intoxication, ignoring these policies, or anything that puts safety at risk.
Guests 21 and older with a valid ID may be offered a complimentary drink, limited to two per visit. Accepting a drink means accepting responsibility for getting home safely afterward. We can refuse to serve alcohol at any time, for any reason.
16.1 Purchased In-Salon or By Phone Only
Gift cards are never sold through our website or any third-party platform. You can buy one in person at 9796 W McDowell Rd #130, Phoenix, AZ 85037, or by calling 480-219-2693 to arrange it directly with our staff.
16.2 Online “Gift Cards” Aren’t Ours
Any gift card claiming to be from us that wasn’t purchased through the methods above — including ones sold on social media or auction sites — isn’t valid, and we won’t honor it.
16.3 Using Your Gift Card
Gift cards are good for 12 months from the purchase date, are treated like cash, and can’t be refunded. We’re not able to replace a lost or stolen card, and you’ll need to have the physical card with you to redeem it.
We accept cash, the major credit cards, and Apple Pay. Prices and current promotions can change without advance notice, can’t be stacked together, and sales tax applies where required.
Payments run through PCI-compliant, SSL-secured processors. We only use your information to manage bookings, send confirmations, and meet legal requirements — never to sell or share it with outside companies. You can opt out of marketing messages whenever you’d like.
19.1 Routine Recording — For safety and training purposes, our common and service areas are recorded, which may capture your face, voice, or service in progress. We never record in private spaces like restrooms. Being on our premises means you’re aware this happens.
19.2 Marketing Use, Unless You Opt Out — We may use footage or photos from your visit for marketing — think Instagram, TikTok, or our website — unless you tell us not to. Just say “no media” to any team member, and we’ll flag your file so we stop using your image going forward.
19.3 Guests Under 18 — For any guest under 18, we need a parent or guardian’s verbal okay before using their face or voice for marketing. Without that, we’ll only use non-identifying shots (hands or feet only) for internal training.
19.4 If You Say No — Choosing “no media” doesn’t stop us from taking non-identifying shots of hands or feet for training, but nothing that could identify you will be published.
19.5 Changing Your Mind Later — Your preference can change at any time going forward. If you want something already posted removed, email with your name, visit date, and a link to the post. We’ll do what we reasonably can, though we can’t control reposts beyond our own accounts.
19.6 Respecting Other Guests — Please don’t record other guests or staff without their consent. We may ask you to stop or step outside if this happens.
19.7 Outside Creators — Influencers or contractors filming in our salon need to follow these same rules and may be asked to sign something separate first.
19.8 Private Spaces Stay Private — We don’t record anywhere a guest would reasonably expect privacy.
Service animals are always welcome at our salon. We follow the ADA and Arizona law on this, which means animals actively trained to help with a task are allowed. Emotional support or comfort animals aren’t covered under this same rule, though we’ll always try to be understanding. If you have a disability and need any kind of help during your visit, just tell us when you book. Maybe you need extra time, a quieter spot, or help getting seated. Letting us know ahead of time means we can have things ready for you before you even walk in.
Some things are simply out of our hands. Bad weather, natural disasters, public health emergencies, government orders, power outages, or product shortages can all get in the way of a normal business day. When that happens, we can’t be held responsible for delays or closures caused by it. If something like this affects your appointment, we’ll reach out and get you rescheduled as soon as we can. We just can’t promise compensation for situations we didn’t cause and couldn’t control.
These policies are meant to work as a full set. But if one specific part is ever ruled invalid or unenforceable by a court, that doesn’t affect anything else. Every other section keeps working exactly as written. We just treat that one piece as if it weren’t there, and everything else stays in place.
Arizona law governs these policies and your visit with us. If a disagreement isn’t settled through arbitration (see the next section), it gets handled in a state or federal court in Maricopa County, Arizona. By booking with us, you’re agreeing that this is the right place for that.
If a real disagreement comes up between you and us, we both agree to settle it through arbitration instead of a courtroom. This means a neutral arbitrator from the American Arbitration Association hears the case and makes a decision, following their standard consumer rules.
To make this easier, hearings can happen virtually instead of in person. Each side pays for its own part of the process. By agreeing to this, you and we are both giving up the right to a jury trial. We’re also both agreeing to handle this one-on-one, not as part of a class action or group lawsuit.
We may need to update these policies from time to time. Whenever that happens, we’ll post the new version right here on this page. If you keep using our services after an update goes live, that means you’ve accepted the new terms.
Element Nail Bar – 99th Ave
9796 W McDowell Rd #130, Phoenix, AZ 85037
Phone: 480-219-2693
Email: contact@elementnailbar.com